Glossary

Alert Statuses

The system uses a specific lifecycle for alerts (e.g., Late Arrival, Missing Equipment). Understanding these statuses is key for efficient management.

Alert Statuses Reference

Status	Colour	Description
Pending	⚪ White	The alert is scheduled but the grace period hasn’t started yet.
Delivered	🔵 Blue	The Nudge (SMS/App notification) has successfully hit the staff member’s phone.
Acknowledged	🟡 Yellow	The staff member clicked “Confirm” to acknowledge the alert (e.g., they know they are late).
Escalated	🟠 Orange	The grace period expired without resolution; the Supervisor has been notified.
Resolved	🟢 Green	The issue is fixed (e.g., item scanned, worker arrived); the “Case” is now closed.
Overdue	🔴 Red	The item is still missing or issue unresolved, and all escalation levels have been exhausted.

System Badges

Visual reference for the various status badges used throughout the system.

System Badges Reference

Soft Gate

Orange: Warning, but allows entry.

Hard Gate

Red: Blocks entry until resolved.