# Glossary

## Alert Statuses

The system uses a specific lifecycle for alerts (e.g., Late Arrival, Missing Equipment). Understanding these statuses is key for efficient management.

![Alert Statuses Reference](../../../assets/reference/alert-statuses.png)

| Status | Colour | Description |
| :--- | :--- | :--- |
| **Pending** | ⚪ White | The alert is scheduled but the grace period hasn't started yet. |
| **Delivered** | 🔵 Blue | The Nudge (SMS/App notification) has successfully hit the staff member's phone. |
| **Acknowledged** | 🟡 Yellow | The staff member clicked "Confirm" to acknowledge the alert (e.g., they know they are late). |
| **Escalated** | 🟠 Orange | The grace period expired without resolution; the Supervisor has been notified. |
| **Resolved** | 🟢 Green | The issue is fixed (e.g., item scanned, worker arrived); the "Case" is now closed. |
| **Overdue** | 🔴 Red | The item is still missing or issue unresolved, and all escalation levels have been exhausted. |

## System Badges

Visual reference for the various status badges used throughout the system.

![System Badges Reference](../../../assets/system-badges.png)
**Soft Gate**
**Orange**: Warning, but allows entry.

**Hard Gate**
**Red**: Blocks entry until resolved.

**Active**
**Green**: Event is currently running.

**Upcoming**
**Yellow**: Event is scheduled for the future.

**Completed**
**Grey**: Event has finished.

**Pending**
**Orange**: Equipment request made, not yet processed.

**Approved**
**Green**: Equipment issued/approved.

**Not Issued**
**Red**: Equipment request denied or not given.

**Active**
**Green**: Session is currently running.

**Upcoming**
**Yellow**: Session is scheduled.

**Completed**
**Grey**: Session finished.