Check-in & Check-out

How to Check In

Before you can check in, you must complete all items in the Requirements to Check-In tab on your session screen. See Getting Started - Requirements to Check-In for a full breakdown.

Once all prerequisites are complete and you are inside the event radius:

1. Tap Confirm Details & Check In.
2. Review the final confirmation sheet.
3. Slide the bar all the way to the right to confirm.
4. Wait for the green “You are checked in” message to appear.

Tip

If the check-in button is still locked, confirm your briefing and face verification are both complete, then make sure you are physically inside the green zone on the map.

Liveness Verification (Selfie)

Your manager may request a Liveness Check to confirm who is using the app, either right before check-in or at any point during your shift.

When you will see it:

• Right before check-in, or
• During your shift when your manager requests it.

Steps:

1. Tap Start Liveness Check when the prompt appears.
2. On the camera screen:
   • Hold the phone at eye level.
   • Keep your face inside the circle.
   • Hold the phone steady.
3. Wait for the result:
   • Verification Succeeded - tap Return to App and continue your shift.
   • Verification Failed - tap Try Again and follow the tips shown (centre your face, improve lighting, remove hat or mask if asked).

Note

This liveness selfie is only used to verify who is using the app at that moment. It is not used to track you throughout the day.

How to Check Out

When your shift ends:

1. Tap Confirm Details & Check Out.
2. If live tracking is off, the app records a one-time location snapshot on check-out.
3. If you accidentally checked out while still working, inform your manager or supervisor immediately.

Caution

If you forget to check out, the system will trigger a safety alert to your manager after a grace period. Always remember to check out before leaving the site.

Taking Breaks

For a full guide on starting and ending breaks, setting duration, and what to do if live tracking is off, see Taking Breaks.

Late Check-Out and Extended Hours

What it is: After your scheduled end time, the app gives you a 15-minute grace period to check out. If you do not check out within that time, a prompt will appear asking you to check out and explain why you are late.

Steps:

1. When the Shift Ended: Please Check Out prompt appears, choose:

   • Check Out - if you are done with your shift.
   • Continue Working - if your manager has asked you to stay on.

2. If you choose Continue Working:

   • Type a short explanation in the late checkout reason text box, for example:
     • “Hand-over took longer than expected.”
     • “Helping with last-minute clean-up.”
     • “Waiting for replacement to arrive.”
   • If live tracking is off, a location request may appear to confirm you are still on site. Tap Allow.
   • Tap Submit to send your reason to your manager. Your shift continues until you check out.

Caution

If you ignore the prompt, the system will auto check-out you. Always respond when you see it to keep your time accurate.

Location & Geofence Updated

GPS verification is required for check-in and check-out only. The following actions do not require you to be within the geofence radius:

• Liveness checks
• Location requests from your manager
• Start Break / End Break

Privacy-First Location Logic

When live tracking has been disabled for a specific session, the app automatically stops all location tracking. No background location data is collected for that session once tracking is turned off.

Sub-session Check-in Logic

Which geofence you need to be inside depends on whether your session uses sub-sessions:

Scenario	Required geofence
No sub-sessions	Main session geofence
Sub-sessions assigned	Your assigned sub-session’s geofence

If your session has sub-sessions, being inside the main session boundary is not enough — you must be within your specific sub-session area before the check-in button unlocks. Contact your manager if you are unsure which sub-session you are assigned to.

Caution

Fake Location Detected: The app detects and blocks spoofed GPS. If you are using a mock location app or developer mode on your device, check-in, check-out, location requests, and liveness checks will be blocked until you disable it.