Event/Session Overrides

Overrides allow you to apply event-specific or session-specific alert rules that differ from the global defaults.

Active Overrides

The Active Overrides table displays all current overrides with the following information:

• Event Name – The event this override applies to
• Session Name – The specific session (if applicable)
• Override Rules – Which rules are overridden (e.g., Grace Period, Notification Channels)
• Status – Whether the override is Active or Inactive
• Actions – Toggle to enable/disable the override

Adding an Override

Click + Add Override to create a new event or session-specific override.

1. Select Scope

   Choose which event or session you want to override:

   • Event – Select from the dropdown list

2. Choose Override Options

   Select which alert settings to override:

   • Grace Period
   • Trigger Point
   • Escalation Rules
   • Notification Channels
   • Escalation Timing

3. Configure Settings

   For each selected override option, configure the specific values:

   • Grace Period: Set custom duration (e.g., 30 Minutes)
   • Trigger Point: Choose when the alert triggers (e.g., After session end)
   • Who Can Acknowledge: Select user roles with acknowledgement permissions
   • Notification Channels: Enable SMS and/or Email

4. Save Override

   Click Save to apply the override to the selected event/session.

Important

Event-and-session-level overrides apply only to the selected session. Save an override to apply it to the selected session.