# Escalation Rules

Escalation rules determine **who** gets notified and **how** notifications are sent when an alert is triggered.

![Escalation Rules Configuration](../../../../assets/admin/alert-config-escalation.png)

## Escalation Levels

The system supports multiple escalation levels. Configure each level to determine when and how notifications are sent:

1. #### Level 1 Escalation (Initial Notification)

   First notification level when the alert triggers.

   - **Trigger Point:** Select when this escalation activates (e.g., **After session end**)
   - **Notification Channels:**
     - **SMS** – Send text message alerts
     - **Email** – Send email notifications
     - **Mobile App Notification** – Push notifications to the mobile app

2. #### Level 2 Escalation

   Escalates after the previous level if the alert remains unresolved.

   - **Trigger Point:** Select when this escalation activates (e.g., **After session end**)
   - **Notification Channels:**
     - **SMS**
     - **Email**
     - **Mobile App Notification**

3. #### Additional Levels (Optional)

   Click **+ Add Escalation Level** to create additional escalation tiers beyond Level 2.